Refund policy
Last updated: September 26, 2026
This Refund & Cancellation Policy explains how refunds, cancellations, and issues with digital products purchased from PRACOVA are handled. PRACOVA is operated by SOFTECH LTD.
1. Our Digital Products
PRACOVA sells digital products, including downloadable Excel templates, offline software applications, business tools, planners, calculators, career tools, and other digital resources.
Our products are supplied electronically and do not involve physical shipping or delivery.
2. Digital Downloads and Cancellation Rights
For digital content supplied by download, you may have a statutory right to cancel your order within the applicable cancellation period under consumer protection law.
However, where permitted by applicable law, your cancellation right may end once the digital content begins to be supplied if:
- you have expressly requested or agreed that the digital content may be supplied before the end of the applicable cancellation period; and
- you have acknowledged that starting the supply may result in the loss of your cancellation right.
Where these requirements apply, we will provide the digital product immediately or as soon as reasonably possible after purchase.
Nothing in this policy removes or limits any mandatory consumer rights that apply to you under applicable law.
3. Faulty, Corrupted, or Defective Digital Products
If a PRACOVA digital product is faulty, corrupted, does not match its description, or does not perform as described, please contact us.
We will investigate the issue and, where appropriate, may provide:
- a corrected or repaired version of the product;
- a replacement copy or updated version;
- technical assistance to resolve the issue; or
- an appropriate price reduction or refund where required by applicable law.
Under UK consumer law, digital content that does not conform to the contract may give consumers rights to repair or replacement and, in certain circumstances, a price reduction or refund.
Where a refund is legally due, it will normally be made using the same payment method used for the original purchase, unless otherwise agreed or required by applicable law.
4. Products That Do Not Work as Expected
Before requesting a refund, please contact our support team if you are experiencing a technical problem.
For offline applications, please include:
- the product name;
- your operating system;
- the browser you are using, where relevant;
- a description of the problem; and
- screenshots or error messages, if available.
We will make reasonable efforts to identify and resolve technical issues with the product.
5. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us as soon as possible.
We will review the order history and, where appropriate, refund a duplicate purchase.
6. Accidental Purchases
Because our products are digital downloads, we encourage customers to review the product description, features, compatibility information, and system requirements before completing a purchase.
Where digital content has already been supplied and the applicable cancellation right has been validly waived in accordance with applicable law, a change of mind or accidental purchase may not qualify for a refund.
However, this does not affect any statutory consumer rights that cannot legally be excluded.
7. Compatibility
Product-specific compatibility information is provided on the relevant product page where applicable.
Customers are responsible for reviewing the stated requirements before purchase.
If a product fails to meet the compatibility or functionality described on its product page, please contact us so that we can investigate and provide an appropriate remedy where required.
8. Excel Templates
Our Excel products are digital files designed for use with compatible spreadsheet software.
Minor differences in appearance or functionality may occur depending on the spreadsheet application or version being used.
If a template contains a technical error that prevents it from functioning substantially as described, please contact us and we will investigate the issue and provide a corrected version or another appropriate remedy where applicable.
9. Offline Applications
Some PRACOVA products are standalone offline applications that store workspace data locally in the user's browser or device environment.
Before purchasing an offline application, customers should review the product description and stated requirements.
Loss of locally stored user data caused by clearing browser storage, using a different browser or device, private browsing, or failing to maintain a backup is not, by itself, considered a product defect.
Where the application provides a Backup & Restore feature, customers are responsible for maintaining appropriate backups of their own workspace data.
10. Refunds for Non-Delivery
If you have completed a successful payment but have not received access to or the download of your purchased digital product, please contact us.
We will investigate the order and work to provide the purchased product or otherwise provide an appropriate remedy where required.
11. How to Request a Refund or Report a Problem
To request a refund or report an issue with a digital product, contact:
Email: support@pracova.com
Please include:
- your name;
- the email address used for the purchase;
- your order number;
- the product name; and
- a description of your request or the problem encountered.
Providing this information helps us process your request more quickly.
12. Processing Refunds
Where we determine that a refund is due, we will process it without undue delay and in accordance with applicable law.
Unless otherwise agreed or required by law, refunds will be made to the original payment method used for the purchase.
13. Promotional and Discounted Purchases
Products purchased using promotional pricing, discount codes, bundles, or other special offers remain subject to the same statutory consumer rights described in this policy.
A promotional price does not remove or reduce rights that cannot legally be excluded.
14. Abuse and Misuse
We reserve the right to investigate refund requests where there is evidence of fraud, payment abuse, repeated duplicate claims, unauthorized distribution of our products, or other misuse.
Nothing in this section limits any mandatory rights available to consumers under applicable law.
15. Your Statutory Rights
This policy does not exclude or limit any consumer rights that cannot legally be excluded or limited.
If applicable consumer law gives you a right to a repair, replacement, price reduction, refund, cancellation, or another remedy, those rights remain unaffected by this policy.
16. Contact Us
If you have any questions about refunds, cancellations, digital delivery, or a product you purchased from PRACOVA, please contact us:
SOFTECH LTD
Trading as PRACOVA
Email: support@pracova.com
We aim to review customer support and refund requests as promptly as reasonably possible.
PRACOVA
Practical digital products for work, business, and growth.