Frequently Asked Questions
Have a question about PRACOVA, our digital products, or how your purchase works? Find answers to some of the most common questions below.
General Questions
What is PRACOVA?
PRACOVA is a digital products brand operated by SOFTECH LTD. We create practical digital tools designed to help individuals, freelancers, entrepreneurs, and businesses organize their work and manage everyday business activities more efficiently.
Our products include Excel templates, spreadsheets, dashboards, calculators, business management tools, and offline business applications.
Are PRACOVA products physical or digital?
PRACOVA products are digital unless a product description specifically states otherwise.
You will not receive a physical package. Products are delivered electronically for download.
What types of products does PRACOVA offer?
Our products may include:
- Excel templates
- Business spreadsheets
- Business dashboards
- Business management applications
- Offline business software
- Planning and productivity tools
- Calculators
- Reports and business utilities
- Guides and documentation
Purchasing & Delivery
How do I receive my product?
After your purchase is successfully completed, your digital product will be made available through the applicable digital delivery system.
Depending on the product, you may receive a download link by email or directly through the order confirmation or download page.
How quickly will I receive my product?
Digital products are generally delivered shortly after a successful payment.
If you do not receive your download information, please check your spam or junk folder first. If you still cannot find it, contact us at support@pracova.com.
Can I download my product again?
Download availability may depend on the product and the delivery system used for your order.
If you have a problem accessing a purchased product, contact us with your order number and the email address used for the purchase.
Do I need an account to use PRACOVA products?
Some PRACOVA products do not require an account.
In particular, many of our offline applications are designed to run locally without registration, login, or a cloud account.
Always check the individual product description for specific requirements.
Excel Templates & Spreadsheets
What software do I need for Excel products?
Excel products generally require a compatible version of Microsoft Excel or another compatible spreadsheet application, depending on the specific product.
Please check the product page for compatibility requirements before purchasing.
Can I customize the Excel templates?
Yes. Our Excel templates are designed to be used and customized for your own personal or business needs, subject to the applicable product license.
You may modify formulas, categories, labels, formatting, and other elements where the product allows it.
Can I resell an Excel template after modifying it?
No. Purchasing a PRACOVA template gives you a license to use the product; it does not give you ownership of the underlying template or intellectual property.
You may not redistribute, repackage, or sell the original template or a substantially similar version as your own digital product.
Offline Applications
What does "Offline" mean?
An offline PRACOVA application is designed to operate locally on your device without requiring a continuous internet connection.
Depending on the application, your information may be stored locally in your browser using technologies such as IndexedDB or browser storage.
Does PRACOVA receive the data I enter into an offline application?
Unless the product specifically states otherwise, information entered into an offline application remains locally stored on your device or browser and is not automatically transmitted to PRACOVA.
Will my data sync between different computers?
Offline applications generally do not provide automatic cloud synchronization.
If you move to another computer or browser, you may need to export and restore a backup if the application provides that functionality.
What happens if I clear my browser data?
Data stored locally by an offline application may be deleted when browser storage is cleared or the relevant browser profile is removed.
Licensing
Can I use PRACOVA products for my business?
Yes. PRACOVA products may be used for your own personal or internal business activities according to the applicable product license.
Can multiple people use one purchase?
Unless a product specifically provides a multi-user or team license, your purchase is intended for your own use and may not be redistributed to other people or businesses.
For team or commercial licensing questions, contact us at support@pracova.com.
Refunds
Can I get a refund?
Refunds for digital products are subject to applicable consumer laws and the PRACOVA Refund Policy.
If you believe that a product is defective, materially different from its description, or does not conform to applicable legal requirements, please contact us.
Technical Support
What if my product does not work?
First, check the product documentation and compatibility requirements.
If you still experience a problem, contact our support team and include:
- Your order number
- Email address used for the purchase
- Product name
- Description of the problem
- Relevant screenshots, if available
- Your operating system or software version where relevant
Still Have Questions?
We are happy to help.
Email:
support@pracova.com
Please include your order number when contacting us about an existing purchase.